Deleted house from the tado team
Hi,
Today I received an email from tado where they told me that the tado team deleted my house so all the configuration that I had but I didn't ask for this. I am the “owner" of the account and there is another person that have the permission in my tado app and that's it. There was another person but I delete his email from “my house“ so I suppose he can't see or modify my configuration anymore, is it correct?
Many thanks
Silvia
Today I received an email from tado where they told me that the tado team deleted my house so all the configuration that I had but I didn't ask for this. I am the “owner" of the account and there is another person that have the permission in my tado app and that's it. There was another person but I delete his email from “my house“ so I suppose he can't see or modify my configuration anymore, is it correct?
Many thanks
Silvia
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Comments
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@Silviaz80 Hello - If you have followed the instructions at the link below, then he cannot access. I don't understand why Support deleted your 'house'
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@samd, thank you for your reply, yes I did exactly what the FAQ said, this person was not more in "people“, so I was really surprice when today I received this strange email.0
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@Silviaz80 I would reply to tado's email and request an explanation and ask whether they can reconstruct your account due to their failure.
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