Internet Bridge lights do not work - but i can still remotely access my system
Internet Bridge Firmware 60.7. I think it is version 2. Bought it in September 2017.
None of the lights works, except for the pairing light. But the internet bridge works fine except for the Apple Home Integration. Heating and Hot water can still be controlled by the App and Alexa.
Anybody know why this would happen?
Changed the USB plug and wires but no difference.
Answers
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Asked Tado support but they just want me to buy a new bridge - would not help me explain why this problem exists in the first place.
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I have exactly the same problem. No lights at all on the Internet Bridge (same Firmware). The pairing does not come on either. In 'Rooms & Devices' it is shown as connected. I have tried different power supplies to no avail and I have noticed that the Extension Kit white light is on continuously instead of the slow pulsating light. But everything seems to be working. I will contact Tado in the morning.
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I believe this is a poor firmware update but they refuse to own up to the problem and instead want you to buy new devices.0
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Has anybody got any suggestions. It would be nice if the lights worked. I am now on Firmware 88.1 and still the lights do not work.
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I agree with you that this is a 100% Tado firmware update issue. However I have tried everything and Tado refuse to own up to their mistake. As the bridge is 4 years old they want me to buy a new one. Tado’s customer services is very poor and they simply do not care how much investment a customer puts into the product. I have over 15 Tado items in the house and am so fed up with their poor customer services.0
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