w.Intercom = i;I deleted my account to start again. Will my free geofencing access carry over? — tado° Community

I deleted my account to start again. Will my free geofencing access carry over?

scgf
scgf
edited June 2022 in General Questions & Topics

I had problems with my extension box and decided to remove my account and start afresh with a new extension kit. I've had the thermostat and device which connects to my router since 2015. Only the extension box will be new. Will I still have access to the free geofencing I had before I removed my account? If not, how to I regain access to it? It's hopeless asking support.

Thank you.

Best Answers

  • samd
    samd ✭✭✭
    Answer ✓

    @scgf Sorry but if it does not carry over, Support is the only way to get it re-activated.

  • scgf
    scgf
    Answer ✓
    To answer my own question, once I had set up my account again and added the components, it was all back where it was with free access to geofencing, open window detection and so on.

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