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Device with unfinished installation not showing on device list

Stephenf555
Stephenf555 ✭
in General Questions & Topics

Hi folks,

Installing thermostat the other day I got delayed. I got it powered on and paired but not installed on the wall. The app is correctly saying the installation is not complete for that thermostat, and says to log on a tablet or pc. When I do, there's a red dot on devices, click on that and no device is listed (just a page with "Tado" at the top and nothing else), so I can't continue installation.

I've since installed a second thermostat upstairs with no problems. The temp etc for this shows fine, but the devices page on tablet/pc still shows no devices.

Is there someway I can completely restart the installation of the thermostat....remove the serial number etc and restart?

Thanks,

Stephen

Best Answer

  • Stephenf555
    Stephenf555 ✭
    Answer ✓
    Hi Samd
    What I ended up doing was deleting the entire Home. This deleted the devices and then I started the whole thing from the start again and installed ok.
    Thanks
    Stephen

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