Just replaced faulty extension kit

RFC1871

Just replaced faulty extension kit and now the app says we can't complete your installation...reply to an email which I have done but still doesn't work. How do you talk to anyone at Tado? I have had one for a few years and afraid to say the customer support is dreadful.

Does anyone know how I can get this poxy thing working as we have no heating or hot water!!

Grateful for any help.

[Deleted User]

Hello RFC1871

Please contact our Support Team either via our contact form:

https://support-request.tado.com/#/contact?locale=en

Or via our Live Chat (yellow chat box, bottom left):

https://www.tado.com/

Kind regards,

Joey

RFC1871

5 days later isn’t much use... sorted it myself now.

djp

How did you get this sorted out by yourself? I am replacing an extension kit and have the same issue.. As you say, 5 days is too long to wait!