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Lost my Home

Craig
Craig ✭
in General Questions & Topics

Evening All,

I am having a few issues with my Tado and home. Recently my Brother in Law invited me to join his home on Tado as we were looking after his house, however when i accepted the email i then went back to check my home which was no longer there. This was fine as i thought i would just have to recreate my home however every time i do this it states it is already assigned.

How do i get this sorted and get my home back?

Thanks in anticipation.

Answers

  • [Deleted User]
    [Deleted User] ✭

    Hi Craig,

    Unfortunately the only way to fix this is to contact support - send a request to support@tado.com using the email address that you used to create the home.

    Best regards,

    Frank

  • AlexHeylin
    AlexHeylin ✭
    *facepalm* @ Tado for making this assumption in the first place.

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