Smart Radiator Thermostat displays two groups of dots instead of temperature

Isembard

One of my Smart Radiator Thermostats displays two groups of four dots that move outwards from the radiator when trying to set temperature. This is after a battery re-install until the final "three blobs" display after seeking the mechanical endpoints, at which point the two groups of dots are displayed instead of the temperature setting.

Any suggestions on what is wrong here?

Also, is there a chart of possible display errors anywhere?

Isembard

Thanks for that GrilledCheese, and the link! Will wait for a while ot let it do its stuff.

Isembard

Hmmm - It's been a few days and the Rad thermostat is till showing the 'downloading configuration' symbols if I try to adjust the temperature. Should it take this long?

Isembard

Still showing the @Configuration download symbols. It's been over a week now. This can't be right. Any suggestions on how to resolve this issue?

[Deleted User]

Hello ,

Please contact our Support Team either via our contact form:

https://support-request.tado.com/#/contact?locale=en

Or via our Live Chat (yellow chat box, bottom left):

https://www.tado.com/

Kind regards,

Joey