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Tado won’t switch my heating down or off

GillianBen
GillianBen ✭
in General Questions & Topics
Does anyone know what to do??? When I switch my heating off or down using the app or the wall thermostat, the boiler stays on full. The app shows that it is switched off but that the room temp is 27’. My old switch doesn’t work either. I have switched that off but the boiler stays on.

I can’t believe it’s only been fitted for two weeks and I’ve already got problems.

Answers

  • Sim
    Sim ✭✭

    This happened to me. It sounds like your tado has lost connection. You may need to restart the bridge, thermostat & or extension kit (if you have one) . I was lucky as I could turn the power off, thus turning off my boiler. Try holding the buttons on the devices for 10 seconds to restart.

    If it has lost connection you will be unable to blink 'hi' on the thermostat display from the app.

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