Plat line issue in reporting not resolved

LogistA

First time the issue was encountered was 29/01. So how come this is still ongoing?

Should have been resolved now or at least more details should be communicated.

• Is the data lost or not?
• What is the root cause for this?
• Update your customers (last update is 26 hours ago)
• Are the smart services still working correctly? What is the impact of this issue on the other services / reports?

Please communicate information to paying customers...

Kr,

Alex

[Deleted User]

Hi,

We have been experiencing some ongoing issues with the report and its underlying database. You can find out more about it following this link:

https://tado.statuspage.io/

At the moment, some data might not be accessible but we are working to rectify this. 

This will not affect your tado° functionality but just the reports in the app.

Your tado°team

[Deleted User]

Closing - duplicate of this thread.