Why the extension kit gives a very late signal to my boiler?

Homestead

when I change the temp from my mobile the extension kit doesn't respond very quickly , it takes about 1 or even 2 minutes to turn on the boiler.

this is is an issue because was winter the system was very prompt.

the other problem is that my tado sometimes doesn't notice when a window is opened.

thanks

[Deleted User]

Hello ,

Please contact our Support Team either via our contact form:

https://support-request.tado.com/#/contact?locale=en

Or via our Live Chat:

https://www.tado.com/

Kind regards,

Joey