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Extension kit led blinking 4 times

_Steve_
_Steve_ ✭
in General Questions & Topics
Our Extension Kit is not turning on the hot water, The LED blkinks 4 times, then pauses before blinking 4 times again. This cycle repeats. Resetting Extension kit does not resolve the problem, neither does resetting the thermostat. Please help - we have no hot water!

Answers

  • Jezclayton
    Jezclayton ✭

    Probably not a good idea to reset the extension kit as it will need to be reconfigured for your system type and will most likely involve intervention from tado. Did you not try contacting them first before resetting?

    In the meantime have you put your immersion heater on which will provide emergency hot water.

  • _Steve_
    _Steve_ ✭
    Yes, we used the immersion heater while the system was not working. Instruction to reset the extension kit are on the support page, and no warnings of any problems doing this. Managed to get a Tado support person on the chat support line to investigate the problem for me. They escalated it to technical and they did something remotely to get us working again.
    Great support!
  • [Deleted User]
    [Deleted User] ✭

    Hi,

    Resetting the Extension Kit (pressing and holding the button for 10 seconds) won't cause it to lose the configuration, so it is always a safe thing to test if it helps. Same goes for the Smart Thermostat.

    Best regards,

    Frank

  • _Steve_
    _Steve_ ✭

    Thanks Frank - I did reset the extension kit a few times, but couldn't get it to enter the Mode where you can manually turn the hot water on or off... Resetting just resulted in 4 blinks cycle every time (even after leaving for a long time). Never mind - you guys managed to fix it for me remotely! 🤗

  • Ben100
    Ben100 ✭

    Just installed it. I have the same problem

    led is blinking four time. Pause and again.


    heating is permanently on and no hot water

    no body answer the chat

    no contact number

  • _Steve_
    _Steve_ ✭

    Hi Ben - the guys at Tado fixed my extension kit problem remotely for me - I don't know what they did, but as you can see from this thread, it started working properly again. Try contacting Frank directly...

  • dansaunders12310
    dansaunders12310 ✭
    How did you get this resolved? I’ve tried contacting tado with no luck. I’m installing for an elderly customer and it’s starting to get cold!
  • _Steve_
    _Steve_ ✭

    They connected to the kit remotely via the internet and did something to get it working - sorry I can't be more helpful. Very surprised that you are not getting any help - I found Tado to be really good when I had my problem...

  • dansaunders12310
    dansaunders12310 ✭
    Yes I’ve been waiting well over an hour now unfortunately with no response.
  • dansaunders12310
    dansaunders12310 ✭
    Is there a technical line to call?
  • _Steve_
    _Steve_ ✭
    edited July 16

    Here's the advice I received from Tado:

    Hi Steve,

    I am happy to see that everything looks fine now, just so you know that was the fallback behaviour of the extension kit:

    https://support.tado.com/en/articles/4790944

    Here is what to do if you ever see this again: I suggest that you reset the extension kit first: https://support.tado.com/en/articles/3453117

    Wait about 5 minutes to see if the fading light is back again: https://support.tado.com/en/articles/3458303

    If that still does not bring the system back online then it is worth resetting the bridge:

    To perform a bridge reset, unplug the bridge power cable only, wait 10 seconds, plug it back in again. Wait 5 minutes, check the extension kit and app, repeat if required, always give a few minutes in between reset and checking the system.

    You can still manually control the heating: https://support.tado.com/en/articles/4790944

    This is the general help center link for this issue, for your reference: https://support.tado.com/en/articles/3479030

    Please do not hesitate to contact us with any further questions.

    Kind Regards

    Daniel

  • mikeday1uk
    mikeday1uk ✭
    Guys I have exactly the same problem, 4 flashes on extension unit, except my heating is permanently off. I’ve tried contacting Tado multiple time’s with no joy over last couple of days. Have tried everything suggested in the thread above but nothing is working - any other ideas? Anyone from Tado on here that could respond to my service requests?
  • MCvE
    MCvE

    Same here. I'm done with the installation and all devices seems to be operational in the app. However, the extension kit blinks 4 times repeatetly and no heating in the house. I've tried resetting a few times, but no update ore anything is triggered.

    Does anyone already knows what to do?

    Many thanks!

  • qt12705
    qt12705
    I now have this after a new installation today. I presume that this is why I have no heating?

    Does this also prevent the manual override of forcing the heating on and off?

    Thanks in advance

    Richard
  • TaBjornDo
    TaBjornDo
    Nobody found out what 4 blinks means?

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