replacing wireless receiver

johndee

Hi have Tado wireless receiver sometimes ( quit a lot ) the relays keep sticking in on position the light go's out but heating continues to operate, if I tap the receiver it will shut down I got a new receiver but can't seem to link with wireless thermostat it do's link to bridge any idea what I am doing wrong

Emcee

Hello @johndee

If you want to replace your current Wireless Receiver with a new one, you'll have to do so through support. I see you've already been assigned an agent (Chantal). Please respond to her last message and explain the situation.