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Can't add Smart Radiator Thermostat to room with Smart Thermostat

oost1346
oost1346 ✭
in General Questions & Topics

Hi all,

I have a strange effect when I add a Smart Radiator Thermostat to a room with a Smart Thermostat. When I add the Radiator Thermostat to the system there is no problem and I can manage it (in a seperate room), but when I move it to the room with the Smart Thermostat the Smart Thermostat set the temperature automatically to 25 degrees. When I change the Smart Thermostat to a normal level, whitin seconds it turns back to 25 degrees. When I remove the Radiator Thermostat from the room this effects disappears. What could be wrong? It has worked for years…..

Answers

  • policywonk
    policywonk ✭✭✭

    @davidlyall would you be open to chipping in? I've never managed to get the hang of setting up the relationships between Smart TRVs and Smart thermostats, ie the zone controller thing. Would you mind getting involved?

  • davidlyall
    davidlyall ✭✭✭
    Very strange behaviour.. I've not seen that with my system but I only have one room with this type of setup.

    I think @Emcee or tado support might need to get involved in this one
  • oost1346
    oost1346 ✭

    @davidlyall It isn't that hard to do and it worked for me several years. You probably have a room with a Smart Thermostat in it. Just move the TRV's to this room and after that the Smart Thermostat is controlling the TRV's. (Which in my case results in a very strange effect) ;)

  • policywonk
    policywonk ✭✭✭

    @Emcee - help please?

  • davidlyall
    davidlyall ✭✭✭
    @oost1346

    Yes, I have one room working that way for nearly 2 years. No issues setting it up. I don't understand the issue you're seeing so think that tado support might need to get involved. Sounds like possible data corruption

    Have you tried removing the devices and room then re-adding them?
  • Emcee
    Emcee Admin

    Hello oost1346

    Is it possible you mistakenly selected 'Boost' during installation? This is admittedly unlikely, but the only reason I can think of for why your V3+ devices (I hope you don't mind, I had a look at your account) would just heat up to their highest setting.

    If not, unfortunately I can't do much beyond recommend contacting support via chat. From what I can see, there is no support ticket currently linked to your email address.

  • oost1346
    oost1346 ✭

    @davidlyall Yes I did a fully reset on both TRV's and added them if they were new. Same result…. It happened again!

  • oost1346
    oost1346 ✭

    @Emcee Of course it is no issue to check my account ;) No, I didn't select boost. I will create an ticket via chat. Thanks

  • policywonk
    policywonk ✭✭✭

    @oost1346 keep us informed. @Emcee does a good job of keeping the team on their toes.

  • dchao
    dchao ✭

    oost1346 Have you tried reseting the smart TRV (by removing the batteries and reinserting them back in). When I move my smart TRV's around, sometimes, I have to manually reset the TRV's to get the config data loaded and all system sync'ed.

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