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Radiator thermostat not working in same room as main thermostat unit

aerdas
aerdas ✭
in General Questions & Topics

Hi,

A few days ago we installed Tado in our house, Initially everything worked fine but when we were trying to set up different rooms it seems something went wrong.

If I make a seperate room for the radiator thermostat it will work fine, but if I add it to the room with the main Unit it will never turn on even if the target temperature is at like 19 or 20 and the current temperature is at < 15.

As soon as I make a seperate room for the thermostat again it will work right away. I hjave already tried removing the device from my home and re-adding it but that also didn't seme to work.

Any ideas on how I could solve this?

Thanks!

Best Answer

Answers

  • andreig1978
    andreig1978 ✭✭✭

    When you have both a thermostat and a radiator thermostat in the same room only one of them will be the measuring device. You can change it from Settings / <Room Name> / Measuring Device.

    Maybe your problem lies there.

    Hope it helps.

    Best,

    Andrei

  • aerdas
    aerdas ✭

    Hey Andrei,

    Thanks for the response, I did see that and tried to play around with it but this also does not solve the problem

    Regards,

  • andreig1978
    andreig1978 ✭✭✭

    Go to the support team. If not very prompt, they have been very helpful in my case (~24h response time).

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