Notification when device looses connectivity

Please make so the app gives you a notification if one of the devices looses connection.
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  • Adding to that I want to be notified when theTado Bridge has lost contact with the Tado Datacentres.


    Seams a simple request but alas falls on deaf ears


    KK

  • This will never be introduced.
    The main reason is that it is tado servers that are messing up the whole think MOST of the times. Other reason is...that Tado just don't care, there are many more much needed software changes that have been voted for YEARS and Tado does nothing.
    All they care about is for us to buy it once, then we as a customers are not important.
  • Hi - just to add to that and hopefully refresh it for others to see.

    If the Internet Bridge looses connectivity for whatever reason any devices on your system will appear as disconnected.

    Tado supports local control on the devices themselves but how are you to know the devices are disconnected and need to manually adjust it? You need the notification/email to tell you that. How tricky can this be? Even fitbit sends you an email when your tracker battery is low!

    Just last Sunday, my kids went for a shower and the water run out half way. Typically on a Sunday in my household there is higher demand for hot water so i have the schedule on multiple times a day to a total of 3-4 hours for the day. On a normal weekday we only have it one hour a day which is plenty.

    So imagine my surprise when the hot water run out. I checked the app only to find out all the devices were disconnected and the 'cloud' icon flashing.

    I raised it to tado and they send me back a standard message basically blaming my router...now i am a network engineer by trade, i run 2 servers and CCTV system at home as well as the usual modern devices. NOTHING else had connectivity issues and my router is enterprise grade connected to Fiber at the home. The Internet Bridge itself is connected directly to the router powered by a socket, not USB. Yes the router was restarted but that was on a Tuesday night 5 days prior to Sunday and the restart schedule has been in place for 2 years now for every week.

    After telling them all that...they are now asking me to log a new idea for connectivity notifications...and i find out there is one already!

    Get upvoting if you can.


    Meanwhile...i might start reading up on the Honeywell Evohome!

  • Yup. +1 for this.

    We've been asking for this for AGES !

    Get your act together @Tado !

    And people, get up-voting!!

    (see also https://community.tado.com/en-gb/discussion/598/alerts)

  • Another morning without hot water and in a few weeks time it will be no heating simply because my internet bridge disconnects from my router. My router is very reliable, my bridge is well positioned and nothing else in my home loses connectivity. This is not a constant problem, but it happens too often for the sizeable investment I have made in Tado devices. Why can't it reconnect automatically??
    Please fix this with an automatic reconnection so I can enjoy the reliability I had before Tado or at least or give me a notification so I can reconnect in time to avoid cold mornings for me and my family.
  • Agree with this. Our bridge drops out way too often. Never any issues with our router or other connected devices. Really not nice having to wash or shave in cold water. A simple notification is a definite must if an automatic reboot isn't possible yet.
  • Our bridge regularly disconnects. Got nowhere with support - followed all their suggestions - fixed ip, etc, but still happens.
    So I now have the bridge re-booting automatically.
    I use a Fingbox that detects when the bridge disconnects.
    This then triggers IFTTT and Apilio to turn off the smart plug that powers the bridge, and then turn it on again.
    Sounds messy, but works perfectly - on average about 3 times a week without me having to do anything.
  • +1 to this- for such a large investment the app should be able to send a message to say that connectivity has been lost - would save a lot off time- apps do this all the time so not sure why this would not be sensible to add.
  • Since September I no longer have this problem after upgrading my bridge BUT

    1. Now my system turns on at random intervals, usually during the night.
    2. System doesn’t turn on but everything is connected ok, only solved by using thermostat to turn on manually after which the automatic settings take over.

    I’ve had no answer from either tech support or emergency number for weeks. Initially they took 1 week to send a standard answer, then after they upgraded their database recently I’ve had to call them various times . I now have a ticket number for all my problem calls that is with their developers but no way to contact them.

    Extremely frustrating as this is costing money & totally outweighs any savings.

    Any news on what is going on, never had these problems in the previous 4 years with them.

    😡

  • +1 for an app alert AND e-mail alert. They send you enough email about other things. The app alerts about low battery, can't be that difficult to get it to alert about devices/hub being offline.

  • A few weeks ago they just did maintenance during the day, only people subscribed to Tado maintenance/ whatever got an email. How is this not noteworthy to tell all customers? Plus it's easy to implement of internet or access is lost to one or more devices. So +1

  • Dont know if anyone else has asked for this.
    When there for some reason isn't any remote access to my thermostats, it would be nice to get a notification on my cell phone.
  • Schippie
    Schippie ✭✭✭

    I'm all for the notification, but that wouldn't be needed if we could improve reliability of the network reach by introducing additional bridges or extenders.

  • Indeed ! Especially for a second home : it could make us know that there is a problem, perhaps a power outage -> no frost protection -> big damage !

    Quite easy to implement : if no internet access during 30 minutes, then send a notification.

  • Notifications for loss of connectivity would be good. I also agree with Schippie that there needs to be a bridge extender too that will help the overall network stability (that's the topic of another feature request - go vote for that too!).

  • I’d love this too, as some of our rooms are at the limit of the range and drop out of access occasionally. If we knew in advance it would avoid waking up to no heating in certain rooms.
    I don’t think it’s got anything to do with the internet connection (in our case) though.
  • Hi all,


    I believe that this notification would not solve the underlying problem of improving the device connectivity in general. I think my comment in this topic is very related:

    https://community.tado.com/en-gb/discussion/comment/22789/#Comment_22789

    If you want to be notified about server downtimes, please subscribe here: status.tado.com

  • I think we (and also Tado) may be missing a trick here.

    Yes, I see no reason for the App NOT to notify the user if any of the devices lose connectivity to the bridge, or if the bridge loses connectivity with the outside world - pretty basic notifications to send IMHO, and perhaps you should be able to select which notifications you get and whether you receive them by App, SMS or Email (any or all of these methods).

    Beyond notifying the customer that there is a problem that may be hurting their comfort or pockets, it would also allow Tado to independently collect data on how big the problem of a) the bridge disconnecting from the Internet, and b) TRVs and Thermostats disconnecting from the bridge, actually is. Maybe then Tado would actually be able to assess whether the people posting on these forums are the only customers affected by these issues, or whether the active forum members are the tip of a bigger iceberg that needs properly addressing.

    @Jurian perhaps you can comment on this thread and provide some kind of stats as to how many devices and how many customers actually suffer with these issues. If you can't, then perhaps it IS time that Tado added this feature to the system as requested, and collated the data as part of it's continuous improvement programme and made an informed assessment that can be provided to customers with a proper dataset to back it up.

    Thanks :)

  • I agreed with @kkorkky. Notification when bridge loses connection would be great so I can see it when I wake up and get it fixed instead of everyone waking up to a cold house.
  • Hey everyone..... Once again I'm really disappointed with the responses given by Tado/@jurian.......it appears that Tado only want to interpret our requests/issues/complaints with a preconceived Tado 'filter' in place.
    This attitude is an unaccessible level of customer service.
  • @GrayDav4276 I think Tado have probably come to the conclusion that they can safely ignore the vocal minority on here who are constantly complaining as they don't see them as being representative of their overall customer base.

  • @what_a_tado,

    Unfortunately.....you may be absolutely correct.
  • Tado_WhyNo2ndLoc
    edited May 24

    Disconnected alerts would be so helpful. one of my Smart thermostats keeps losing connection.

    Might not be Tado's fault - it could be my wifi - alerts would really help me troubleshoot.


    Notifications would be VERY easy to implement, would help customers, increase product success,

    save time for the support team and even help prevent highly dangerous HVAC eventualities.


    Of course there will never be useful notifications like this in the app - because Tado :)

  • Just weighing in on this feature. It is the most frustrating thing about Tado. The rest I pretty much like. I do 2 things to counter this bug:

    1.poll the app a few times a day to check it is on line.

    2. I set a smart plug to turn off and on twice a day, which regains connectivity. Also means if I poll and find it offline I can restart remotely.

    The response above from Tado really doesn’t help. I would also very much like for a notification to be implemented in Lieu of fixing the underlying problem. I work with systems like this all the time and it isn’t hard. What is the excuse Tado ? Too hard?
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