Tado support unresponsive
Hi, I have a support ticket open with Tado support - initially contacted on Nov 15th and was left with a 'bot' note saying support would be back to me 'in a few hours' but so far nothing. I realise that you don't operate over weekends but to just hear nothing at all is disappointing - I have sent more details this morning and it appears people are able to see the messages but no response at all? Even an "I'm sorry but we are really busy right now and will get back to you tomorrow" would help (after all we are used to customer support being a somewhat lacking these days).
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