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I had a smart thermostat & internet bridge installed

Nosh
Nosh ✭
in General Questions & Topics
I can see the internet bridge on my home app but can’t scan the QR code on the thermostat. My thermostat is linked to Alexa. When I switch off the heat (by Alexa, on the Tado app or manually on the thermostat) although it shows as being off, it does not switch the heating off! I can only switch the heating off at the boiler. Please help 🙏🏽

Answers

  • wateroakley
    wateroakley Volunteer Moderator

    @Nosh sorry, this does not make sense to me. Is your thermostat registered to your Tado account?

  • Nosh
    Nosh ✭
    Yes it is registered to my tado account. When I switch the heating off on the app, it says it’s off but in reality the heating stays on

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