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All tado devices suddenly offline

Bodders
Bodders ✭
in General Questions & Topics

This morning all my tado V3 devices are suddenly offline. The internet connection is fine, and I have restarted the radio receiver but still everything is showing offline. I have paired the wireless thermostat as well.

Any thoughts & suggestions welcomed

Nick

Answers

  • Emcee
    Emcee Admin

    Hello @Bodders

    If you are sure your internet connection is fine, you should also confirm that your Internet Bridge is powered and connected to the router. If this is the source of the issue, this article gives more information on how to move forward.

  • Bodders
    Bodders ✭

    Thanks for your reply Emcee. I have restarted my router & the radio receiver but still nothing - all devices offline

  • Ed_
    Ed_ ✭

    Hi! Not sure if you’ve checked this. Had the same issue.
    All rooms offline. But in Settings Rooms & Devices the devices were there.
    Turned out that the batteries [3x AAA] in my Smart Thermostat needed replacing.
    I didn’t know there were batteries in there. Thought it got its power from the boiler.
    Hope this helps. Ed.

  • FreshFromTheGrave
    FreshFromTheGrave ✭

    I had the same thing yesterday (new-ish install). One device went off, then another, then another. Lasted a few hours and then all came back o.O There was no server outage from what I could see but my internet was fine. Very weird.

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