Disappearing Zones after pairing receiver for hot water

KensterTado

Hi all,

My setup that I am upgrading to tado is 2 heating zones and 1 hot water, where:

Zone 1 Heating spans two floors: ground floor and first floor, controlled with Danfoss TP5000 (just a timed thermostat)

Zone 2 Heating spans top floor: second floor, controlled with another Danfoss TP5000

Hot water: controlled with a Danfoss TS715 timer

I can get the heating setup for all three floors (setup as "rooms") by doing:

(1) Registering a Tado Smart Thermostat for ground floor, which creates zone controller 1

(2) Registering a Tado Wireless Temp sensor for first floor, linked to zone controller 1

(3) Registering a Tado Smart Thermostat for the second floor, which creates zone controller 2

The central heating then works and I can see the 2 zone controllers, see this first image :)

However, as soon as I register the Tado receiver which I only need to control the hot water, all the zone controllers previously installed disappear from the "rooms" and all I can choose is the Tado receivers zone, see second image :(.

This is very annoying and the wireless temp sensor (2) automatically links to the Tado receiver heating zone (which has no wiring, since it replaced a hot water timer), thus no longer activating zone controller 1. This is driving me bonkers as I tried several times and it ends up with the same result.

How can I just register the Tado receiver for hot water only so it does NOT delete and take over all the central heating zones that were in the app originally for the Smart Thermostats?

Thanks upfront!

Kenster

Emcee

Hello @KensterTado

For these types of issues, best is to contact tado° support via live-chat.
Once a solution is found, we invite you to return to the forum to share insights with other community members.