w.Intercom = i;How do I get my old Home removed? — tado° Community

How do I get my old Home removed?

WraithCadmus
WraithCadmus ✭
in General Questions & Topics

I moved out of a flat with a tado, adding the new owner to the home and getting them to remove me. I've bought new tado devices for my new place, but it seems we missed the step where they take total ownership of the home. As such I can't create a new Home for my new devices. The chat agent suggested contacting them but that's been unsuccessful, and I can't start a new chat session to raise this again as it redirects me to the same agent who is probably not on shift.

What can I do?

Best Answer

  • Emcee
    Emcee Admin
    Answer ✓

    Hi @WraithCadmus

    I had a look at your account. The funny thing is, your email is still connected to your Home, but the list of of 'people' in the app is limited to one person which isn't you. Unfortunately, my only recommendation is to keep talking to the agent to find what is causing this issue.

Answers

  • WraithCadmus
    WraithCadmus ✭

    Yes, the agent says they can't do anything, but this leaves me in a pickle when it comes to all the integrations, which is the point of having a smart thermostat. Otherwise I'll just have to send this back?

  • Emcee
    Emcee Admin

    @WraithCadmus

    I see you have several tickets open about this issue. Please wait and see what agents dealing with the escalated ticket (the one wherein Manuela was your agent) will suggest.

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