w.Intercom = i;Urgent phone call required — tado° Community

Urgent phone call required

Scramby
Scramby
edited June 14 in General Questions & Topics
Normally closed contact on receiver is permanently 0 Volts. Normally open contact is permanently 240Volts regardless of central heating being selected or not. Hot water normally closed contact is 240 volts but I cannot select this option on the receiver as the override doesn’t seem to work Can sonevody call me asap an elderly woman has no heat/hot water

Answers

  • davidlyall
    davidlyall ✭✭✭

    Sounds like a stuck relay. Have you tried gently tapping the receiver with the power off to see if that will free the relay?

    If that doesn't work, I think the receiver will need to be replaced. In the short term, you could wire it up so CH and HW are permanently on

  • Scramby
    Scramby
    I’ve tried everything, bar fitting a Hive. Terrible company I’ve never had to deal with and hopefully never will again.
  • davidlyall
    davidlyall ✭✭✭

    Is it in warranty? If it is, surely Tado can just send a replacement?

  • hugbilly
    hugbilly ✭✭✭

    This is the community forum for tadoº users, I would email the support team at:

    operator@tado-844a35e31252.intercom-mail.com

  • Emcee
    Emcee Admin

    Hello @Scramby,

    I've removed your phone number from the post. You should not share this type of information on public forums like this!

    If you have an emergency (i.e. you are without heating or hot water), contact us via chat and select I have a technical question. Our support team will assist you as soon as possible.

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