Offline notification

Dutchman

My Internet Bridge went off-line and I didn't realise for hours. A simple reset was all it took to fix the issue, which I could have done way sooner if I'd realised.

Tado sends other notifications, like a thermostat needing batteries.

I would like Tado to send me a notification, either push-notification in the app, or email, when my internet bridge has been off-line for more than say 2 minutes.

samd

@Dutchman Would tado know?

royi

If connection to the internet is lost. How will the bridge communicate by email or in the app.

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mperedim

I presume that Tado does know. If you go to the app you can see the Internet Bridge under devices, as well as its status (normally "Connected"). So at the very least the smartphone app could provide a notification on the phone.

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stefbishop

I had just this incident yesterday and wished the app had notified me. In my case, the power to the bridge had got disconnected during some rewiring, so my fault.

I raised the matter with Tado, but they have referred me to here, with no suggestion they might do anything about it.

In answer to the point above about notifications not working if the internet is down, most people would have the app on a smart phone and expect the notification to come there. Most smart phones detect the availability of the internet over Wifi and will switch to Mobile data if available.

It would also be nice to know of a list of all the incident types that give rise to a notification. And also a list of possible incidents that don't! I've never had one notification.

JoSoT

Just found out my devices were offline since Tuesday 9th at arond 10:38. ALL of them. I had to remove the batteries or power cord on all of them to reconnect.

No notification whatsoever. Though in the app a red dot was showing that all was doen. Why no notifications. And better yet. Why was everything down. Internet was connected and I am very sure, because my firewall app does tell me when internet goes down.

This realy is not what I would expect when you have a "notification" part on the app and have to give access to the app to send notifications.

Please TaDo. This needs to be addressed.

Sidney

Please Tado, this would be great!
Clearly the app does know that the devices are offline, there is a red dot in there when you go into the app, and as the OP says, there are other notifications pushed just fine.

It's infuriating that the first thing you know about it is when there is no hot water…. :(

KDB

I can't understand why this isn't trivial to add to the app?? Can anyone from Tado respond?
It's so frustrating to only find this out by the house being either too hot or too cold. The app "knows" that a device is offline. Why can't it notify me?