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How to connect with Apple Homekit

Krist
Krist ✭
in General Questions & Topics

Hello,

I am trying to connect the Tado Bridge with my "Home" on my iPhone.

So I go, as instructed, in to the "home" app, and then choose "add accessory" and then scan the code on the bridge.

But the Tado bridge does not appear as an accessory that I can add.

I previously added successfully a Phillips HUE bridge, so I know what the process is supposed to look like.

Using an mDNS browser I see that the TADO bridge does announce itself. So it should be visible on the network.


What am I doing wrong?

Answers

  • Germán
    Germán Admin

    Hello Krist,

    Please make sure the Bridge and the phone are connected to the same network.

    You may also need to perform a Factory reset of the Internet Bridge (hold its Factory reset button until the lights flash) before trying again.

    Please contact our support if the issue persist

    https://support-request.tado.com/#/contact?locale=en

    Best regards,

    Germán

  • cubilon
    cubilon ✭

    I got the same, identical issue. I tried resetting the internet bridge, no way. It doesn't work.

    Anyone can please help?

  • aeshaettr
    aeshaettr ✭

    same issue here. even after forwarding a port didn't work....

  • Andras
    Andras ✭

    same here... :( Philips hue works fine but the Tado bridge cannot found...

  • chybee
    chybee ✭
    edited January 2020

    I'm facing the same issue. Bridge connects via wire to the same router that transmits the wifi that the phone/tablet connects to.

    I tried it on different iPhones and iPad but tado internet bridge doesn't show up at all. There was only one instance it appeared after a long wait but even after adding that to HomeKit none of the devices seemed to be connected. Since I removed this instance, reset the bridge I cannot find a way to get my bridge show up in HomeKit. It is really frustrating. I spent almost 2 days with tinkering with it and no matter how easy it should be to connect nothing of tado is visible in Homekit.

    I even made my wifi router to act on 2.4 GHz only but it changed nothing.

    Is it a known issue? Is it temporary? Is there a workaround?

  • meow
    meow ✭

    did you find a solution in the end? hmm lights on my bridge don't flash if I press and hold the factory reset button?

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