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TRV Showing Incorrect Temperature

adamsaldana
adamsaldana
in General Questions & Topics

I woke up a few days ago with the heat very high in the main room. The thermostat was reading 17 degrees even though the room was about 25. I tried resetting by removing the batteries but had the same issue. I contacted support and did not get a response but I suspect they did a remote reset because I had a strange error in the app and then it was working again.

Today I woke up with the opposite problem and the thermostat is reading 22.1 even though the temperature is only 17.8. Notice the graph below, yesterday the temperature got stuck at 22.1 and doesn't fluctuate at all.

I imagine the unit is faulty and I need to get it replaced but I don't want to return the pack of three. Has anyone faced a similar issue? Or any tips on how to get an answer from support? I still don't have a reply to my message from four days ago.

Thanks!


PXL_20231101_074130974.jpg
Screenshot_20231101-081958.png
Screenshot_20231101-082108.png


Best Answer

  • Emcee
    Emcee Admin
    Answer ✓

    Hello @adamsaldana,

    Thank you for your contribution to the tado° community forum. Unfortunately, it appears your post has gone unanswered. If the issue you've described still persists or if you continue to have questions about tado° products and services, please do not hesitate to outline these in a new post.

    We are making concerted efforts to revitalise the forum in order to ensure a more lively community space.

    Looking forward to future discussions!

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