Lack of livechat response from customer service

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Jdemirhan1
Jdemirhan1 ✭
in General Questions & Topics
I am facing an issue integrating my greenstar 4000 30kw boiler with my wired thermostat but It is relentless trying to get hold of Tado customer service. It’s a disgrace how poor their after sales support are.

Currently, I wouldn’t recommend this company to anyone for their house, and if there are any technical support people from tado reading this, please don’t leave valued customers hanging.

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  • hugbilly
    hugbilly ✭✭✭
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    I always contact support via email and get a fairly quick response. You could try:

    kristijan@tado-844a35e31252.intercom-mail.com

  • GrayDav4276
    GrayDav4276 ✭✭✭
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    @hugbilly

    Where do/did you get these tado email address contacts from.......??🤔

  • hugbilly
    hugbilly ✭✭✭
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    I just contacted customer service by email and when a team member replies that is the form their address appears in. I think the whole team sees all the emails but whoever picks it up attaches their name to the address.

    I think the generic address is: operator@tado-844a35e31252.intercom-mail.com

  • GrayDav4276
    GrayDav4276 ✭✭✭
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    Thank you.....that should be useful for users 👍

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