Switched to new Broadband provider and can no longer connect to extension kit

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Oggy100
Oggy100 ✭
in General Questions & Topics
I have recently changed from virgin media to Zen for my broadband. When I plug the internet bridge in the virgin router I can get the heartbeat on the extension kit but when I connect to Zen on my Fritz box router I won’t connect at all! Driving me mad! Anyone had similar?

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  • samd
    samd ✭✭✭
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    All I can say is that I recently changed FROM Zen and had no tado connection issues during the couple of years I was with them, so it's not Zen specific methinks.

  • Oggy100
    Oggy100 ✭
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    Hmm ok thx. Did you have the same router…Fritz 7530? Reading up there is reference to this box being for very high speeds and is not able to have an internet bridge (10mb/s max) plugged into it
  • samd
    samd ✭✭✭
    edited October 2023
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    Yep - 7530 - Just checked - I still have it they didn't want it back! However, my connection was not directly into the 7530 rather was it into a 6-way switch which itself connected to the 7530.

  • Oggy100
    Oggy100 ✭
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    Thanks. This helps a lot. I need a switch box!
  • Reggravel
    Reggravel ✭
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    https://community.tado.com/en-gb/discussion/comment/67614#Comment_67614

    Hi, Did the switch box solve your problem?

    What did you use?

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