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Reset of meter counter



I have recently got replacement of meter device from gas company, and it has counter "reset" to some value that is smaller than last value I have entered in application.

Current support recommendation is to delete all past records, and to start over from time when this meter was installed - with loosing all history (both values and effort)

Please consider to add/extend functionality to be able to "exchange" gas meter so we do not loose history.

Current implementation is preventing me for using it, and this whole functionality is - useless (at least for me and others in my country)

Thank you

3 votes

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  • Please consider this request. There is a national programme of smart meter installations in the UK and this will mean every single UK Tado customer will at some point need to either manually delete all their data or just stop using the Energy IQ feature entirely