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Broken battery bay on wired thermostat weak and poor design plastic

hdj
hdj
in General Questions & Topics

The plastic of the battery bay is cheap and weak and not strong enough to support the pressure of the leaf spring contact that hold the batteries in place - very poor design. Is it going to be hot glue, super glue, wood wedge- you get the idea… a bodge piece of job on nasty bit of kit that is not cheap. Good software, now no heating until the thermostat is repaired or replaced.

Best Answer

  • Emcee
    Emcee Admin
    Answer ✓

    Hello @hdj,

    Thank you for your contribution to the tado° community forum. Unfortunately, it appears your post has gone unanswered. If the issue you've described still persists or if you continue to have questions about tado° products and services, please do not hesitate to outline these in a new post.

    We are making concerted efforts to revitalise the forum in order to ensure a more lively community space.

    Looking forward to future discussions!

Answers

  • LaurenceS
    LaurenceS ✭
    edited October 26

    Unfortunately, he is right. The battery dock is terrible. I've only had to replace the batteries 2 times, and it broke the 3rd time. It lasted three years. It's a thermostat - I don't expect to have to buy a new thermostat every 3 years.

  • Emcee
    Emcee Admin

    Hello @LaurenceS

    We certainly don't expect customers to buy a new thermostat every three years.
    Please get into contact with tado° support via our live chat. They may be able to send you a replacement piece for your current thermostat's battery dock.

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