Broken battery bay on wired thermostat weak and poor design plastic
The plastic of the battery bay is cheap and weak and not strong enough to support the pressure of the leaf spring contact that hold the batteries in place - very poor design. Is it going to be hot glue, super glue, wood wedge- you get the idea… a bodge piece of job on nasty bit of kit that is not cheap. Good software, now no heating until the thermostat is repaired or replaced.
Best Answer
-
Hello @hdj,
Thank you for your contribution to the tado° community forum. Unfortunately, it appears your post has gone unanswered. If the issue you've described still persists or if you continue to have questions about tado° products and services, please do not hesitate to outline these in a new post.
We are making concerted efforts to revitalise the forum in order to ensure a more lively community space.
Looking forward to future discussions!0
Answers
-
Unfortunately, he is right. The battery dock is terrible. I've only had to replace the batteries 2 times, and it broke the 3rd time. It lasted three years. It's a thermostat - I don't expect to have to buy a new thermostat every 3 years.
0 -
Hello @LaurenceS
We certainly don't expect customers to buy a new thermostat every three years.
Please get into contact with tado° support via our live chat. They may be able to send you a replacement piece for your current thermostat's battery dock.0 -
Hello!
I am facing the exact same problem! The plastic broke and the batteries cannot be held there.
Here are two photos to better understand what is my problem:
What's the solution for that?
There seems to be another thread here:with more people having the same problem!
Winter is here and the thermostat is out of order …0
