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Update thermostat settings after adding a heatpump to my system

Pete_77
Pete_77
in General Questions & Topics

Hi,

I'm about to install a hybrid heatpump to my system. This will require an update to the settings of my Tado Smart Thermostat and Smart Radiator buttons - I've been reading that Tado Support can do this for you, but how on earth am I supposed to contact them? Is there a link for creating a support ticket?

Many thanks, Peter

Comments

  • johnnyp78
    johnnyp78 ✭✭✭
    Not sure that you need to update the TRV settings but regardless, you can contact Tado like this https://support.tado.com/en/articles/3590239-how-can-i-contact-tado-customer-support
  • tpftpf
    tpftpf ✭

    Tado is not willing to support Free Cooling for Geothermal Heatpumps!

    Therefor you do not need to change anything.

    Shame on them!

  • ulbac
    ulbac ✭
    https://community.tado.com/en-gb/discussion/comment/67428#Comment_67428

    Actually you still need to contact them: the settings should be changed to avoid too much on/off cycles. Tado can apparently change the control settings so that your system remains on for a given minimum time. This is very important with heatpumps.

    It is however indeed an issue that tado cannot control the cooling functionality of heatpumps. However, I would also blame some heatpump manufacturers for inventing their own communication protocols... Maybe sticking to one like OpenTherm would already have been a nice move.

  • Hotandstuffy
    Hotandstuffy ✭
    It may be too late for this request, but most heat pumps have a relay trigger for both heating, cooling and hot water, check with your installer, but if you are not using the wired thermostat to run your hot water profile, you could use it as a selection relay.
    The HP will have a 240v COM that needs to be connected to either Heating Input or Cooling input. So you can wire it like so on Tado:
    Heat Relay COM to heat pump COM - feeds it 240v in.
    Heat Relay Normal Open to Hot Water COM
    HOT water NC to Heat Pump Hot
    HOT water NO to Heat Pump Cold

    This way when I want heating it just works as usual, in the summer months I flick on the “Hot Water” option to permanently on, and when you turn on Tado to ‘heat’ it opens radiators but actually cools them down.

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