Radiators staying on upstairs when heating is off on app

Hello,
Recently moved into a house with tado fitted. Connected the system up to the new Wi-Fi and ever since then the heating is on full blast unless we turn the radiators off on the manual valves.
Any ideas on what this could be?

Comments

  • johnnyp78
    johnnyp78 ✭✭✭
    Have you set a schedule in the app?
  • Yeah set a schedule, but doesn’t seem to follow it
  • johnnyp78
    johnnyp78 ✭✭✭
    Have you moved the bridge from where it was previously? Sounds like something isn’t communicating in that case.
  • davidlyall
    davidlyall ✭✭✭

    Can you provide details of the what tado equipment is installed. I think it'll help to understand your full install

  • I have the internet bridge, extension kit and the smart thermometer. I believe the internet bridge is in roughly the same location. Do I have to re-pair/ re-sync them all together due to being set up from a new Wi-Fi?
  • johnnyp78
    johnnyp78 ✭✭✭
    No, you shouldn’t have to do that, though it might not do any harm. I still think it sounds like a lack of communication from the bridge.