Do I need to keep the TADO app constantly active on my phone?c

buddhabaker

Is each tado system controlled by the cloud or by the app, with the app managing the settings?

what_a_tado

@buddhabaker The Tado system is controlled by the cloud and the app is used to manage the settings however you will need to enable the app to run in the background if you are using geofencing as per the instructions below:

https://support.tado.com/en/articles/3387194-what-are-the-smartphone-settings-for-optimal-geofencing-on-ios-devices

https://support.tado.com/en/articles/3405600-how-do-i-enable-background-data-in-the-android-settings

buddhabaker

Thank you for your comment.

So, just to be clear, the TADO app must be left running although in the background, is that right?

what_a_tado

https://community.tado.com/en-gb/discussion/comment/63977#Comment_63977

If you are using geofencing, yes.

buddhabaker

Ok;

So, changes are recorded in the cloud so that your mobile and other pc(s) can control them too?

rafm5

The app doesn't need to be active. If you are using geofencing, it is a requirement of the operating system (at least for iOS) to use the background activity service, otherwise the app will be cut off from internet access.

buddhabaker

So; on an Android phone with or without Geofencing does it or does it not need to be constantly running in the background?

what_a_tado

https://community.tado.com/en-gb/discussion/comment/63990#Comment_63990

You need to follow the instructions I posted earlier.

https://support.tado.com/en/articles/3405600-how-do-i-enable-background-data-in-the-android-settings

buddhabaker

Sorry, but this answer does not answer my questions; it just directs me to enable running in the background.

On an Android phone, does it need to be continuously running in the background? Yes or No? If No, what is the impact on the TADO system?

If Geofencing is in operation, does it need to be continuously running in the background? Yes or No? If No, what is the impact on the TADO system?

I don't want to be awkward, but I would like to know because knowledge is helpful.

GrilledCheese2

I thought the first sentence in the instructions provided by @what_a_tado clearly answered your question.

"The tado° app needs to work in the background if you are using Geofencing on tado°."

In other words: if you want to use geofencing then the app needs to be active, else you can terminate the app after using it or disable background running.

buddhabaker

Hi Grilledcheese2;

Thanks for your feedback. But I do not think my question was answered. If that was the case I wouldn't have sought further clarification.

Don't forget that for much of the time we are operating, to a degree in ignorance, and seeking clarification helps everyone.

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