w.Intercom = i;How to remove an unfinished installation ? — tado° Community

How to remove an unfinished installation ?

Mackeroni
Mackeroni ✭
in General Questions & Topics

Hi tado

In my todo account, I have an unfinished installation of a tado Smart Thermostat. This device is not in use anymore, and I don't have access to it anymore. I want to delete it, but this seems not possible, the "three dots menu" shows only "Help Center", and does not show a "remove Device" .

@ tado support, can you guys delete the Smart Thermostat RU2090995200 from my account?

Thanks, Mack

Answers

  • Germán
    Germán Admin

    Hello Mackeroni,

    The Thermostat can be removed by our support only with a request from the mail of the account.

    Otherwise you'd need to Delete Home to remove both account and thermostat.

    Best regards,

    Germán

  • TomaszKosakowski
    TomaszKosakowski

    Hi,


    what is email to send request for ? I would like to delete one smart thermostat


    Best Regards,

    Tomasz

Categories