New wireless temperature sensor showing as off-line

mumadad

Hi all.

Followed the install instructions - pressed the button for 3 seconds but nothing happens on the display. The device then does show up under rooms and devices if I back out out of the installation screen, but is offline.

This is the second unit I've had the same problem with.

The internet bridge is in pairing mode and I'm sitting just a few feet from it, so shouldn't be a signal/range issue.

Emcee

Hello @mumadad,

Thank you for your contribution to the tado° community forum. Unfortunately, it appears your post has gone unanswered. If the issue you've described still persists or if you continue to have questions about tado° products and services, please do not hesitate to outline these in a new post.

We are making concerted efforts to revitalise the forum in order to ensure a more lively community space.

Looking forward to future discussions!