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Tado loses cloud connection after internet dropout and starts heating

djberriman
djberriman ✭
in General Questions & Topics

Hi,

I have noticed if my internet connection drops out momentarily my tado internet bridge does not reconnect and the cloud light flashes. When I then consult the app all the icons show remote connection not possible. I also noticed today that the heating fired up even though it was not supposed to be on. It appears in this situation the valves go into some sort of default mode and turn the heating on.

I've had this happen an number of times and the only solution is to power off/on the internet bridge, it then reconnects and the app comes back to life after a few minutes and the valves switch off.

Needless to say it makes the whole TADO system pointless and of questionable quality.

I noticed the drop today as my VOIP phone lit up as it does when it loses it connection and then reconnected itself.

So there are 2 issues:-

  1. The tado internet bridge does not correctly deal with a momentary loss of internet connection
  2. The valves switch on the heating when they should not.

Hope you can solve these issues as I'm loving tado apart from that.

Happy to help with debugging/testing if required.

Thanks

Duncan

Best Answer

Answers

  • Rishi
    Rishi ✭
    The heating kicking in upon disconnection is a normal feature of Tado for winter. You will have to speak to support to change this on your account.
  • djberriman
    djberriman ✭

    I contacted support and have now allocated a fixed NAT address to the internet bridge which so far seems to have resolved the connection issue and it appears it is now reestablished once the internet reappears. Will see how it goes. Would be good to suggest this in the documentation with the bridge - perhaps I missed it.

    It appears when the internet connection is lost, the thermostats return to their last heating status, so even if the room is currently set to heat to 18 degrees and they were off, if the last period setting was 20 degrees they demand heat to 20 degrees.

    The boiler then kicks in until the temperature is reached or the internet reappears and the bridge sorts itself out which can take quite a few minutes, this can be seen by checking the app, some thermostats show up, others have not remote access for a while.

    Would be good to be able to configure 'internet failure mode' via the app. In this instance I would like it to continue doing what it was doing unless I go to the thermostat and manually override.

  • ziki
    ziki ✭✭✭
    edited October 2019

    It would be good if valves/thermostats could follow the program even without internet connection!

    Netatmo does it https://helpcenter.netatmo.com/en-us/smart-thermostat/connection-wi-fi-radio/will-my-products-still-work-if-my-internet-wi-fi-goes-down-or-if-there-is-a-power-cut

    Tado engineers were not able to made a chilld lock for valves in 4 years...let alone the offline program feature...ridicolous...

  • Edward81
    Edward81 ✭

    I have the same issue! It is 24 degrees celsius in my house at the moment. This is the second time this is happening to my Tado system.

  • djberriman
    djberriman ✭

    The tado cloud connector gets upset if your internet connection drops/router reboots. It doesn't seem to correctly handle this when working on a dynamic NAT address.

    The issue was solved for me by assigning it a fixed ip address in the NAT pool rather than allowing the router to assign it one dynamically so it always gets the same address and will continue working even if the router is rebooted. Suggest you do that and then power off the cloud adapter and put it back on.

  • djberriman
    djberriman ✭

    It'll still go 'wrong' however if I lose internet connectivity but I can live with that at is rarely happens.

  • carbar
    carbar

    I'm just finding this post now, after creating my first post on the forum asking if Tado was still a Beta testing product.


    I have Netatmo in another house (actualy a VSmart for Vaillant, based on Netatmo). I though the Tado would behave in a similar way in the case of either a power outage or router disconnection/restart, but it doesnt. In either case the wireless bridge either doesnt connect (router light flashing) or the connection to the Tado servers isnt established (cloud light flashing).


    These REALLY are basics. I cant believe mutinational companies boast of smart devices, when something this simple hasnt been resolved.


    Can someone share more details around the NAT workaround? I cant find that option in my very basic router (ZTE MF255V) and I'm wondering if it could go by another name?

    Thanks all, such a shame this is actually quite a rubbish product for such basic reasons.

  • johnbur
    johnbur ✭✭✭
    Nothing to do with Internet dropping - if that happens regularly, there is a fault between your house and isp.
    What happens is that the bridge randomly disconnects from the port of whatever it is plugged into, and it is not good at reconnecting if the port is set to auto negotiate.
    The only thing that resolved the issue for me was to force the port connection to 10hdx. Haven't had any disconnects since August after doing this.
    The problem is that most cheap routers and switches cannot be set up like this...

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