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Tado system stopped working

Tado system was working controlling the central heating on my rayburn nouvelle. Now it will not turn the pump or burner off. I have had to employ a heating engineer to confirm that the system has failed and had to reconnect the old controller. I would like to have a number I could phone to discuss the replacement as the system has only been recently installed.

Comments

  • Silly question but did you try turning it all off and back on?

    A few times after I installed mine, the extension kit seemed to get stuck and the relays wouldn't click. A restart resolved the issue at the time and I believe subsequent firmware updates made the device more stable as it's not happened again for perhaps 2.5 years

  • Hey Joe, facing the same problem. Wondering if a OTA firmware update broke things. Official Tado support has not been helpful as they just seem to follow a layman’s technical support flowchart.
    Do you have an update on your issue?