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Router light on Internet Bridge blinking (V3+)

simhall
simhall
edited December 2022 in General Questions & Topics

Hello,

I just got a Tado system and am trying to set up my internet bridge. I've tried to connect it to 5 different routers and even got the TP-link switch Tado recommends... still it will not connect. It never worked.

What can I do from here? I cannot clear the Internet Bridge in my Tado app and start the pairing process again.

Answers

  • rafm5
    rafm5 Volunteer Moderator
    edited December 2022

    Does the internet bridge establish a stable connection to your router at all?

    • Did you try setting up a static IP address?
    • Can you do a simple ping test?


  • simhall
    simhall

    Does the internet bridge establish a stable connection to your router at all?

    -> No, no internet connection at all. I cannot see it in the list of devices on the router. The ethernet ports light up though

  • rafm5
    rafm5 Volunteer Moderator

    It should appear as a 'wired connected terminal'

    No IP address = no internet connection at all.

    Try manual IP assignment & then ping the bridge.

    Considering that 5 different routers gave up it may simply be faulty ;-(

  • gallpaul8892
    gallpaul8892

    Did you get a fix for this? I'm having the exact same issue, tried 2 routers and on both the "router" light keeps blinking. My eero router does not recognise the device is connected despite showing connnection speed, it's like the the device is unreadable.

  • Stirtloe
    Stirtloe

    I am having the same problem which has not been resolved despite all of TADO help suggestions.

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