Dual hot water control

andrewc

I have installed 2 V3 wireless thermostats when I installed the first one I set it up to control 1st heating zone and the hot water for the boiler. When I installed the second one for heating zone 2 I don't get the option of a second hot water chanel which I was going to use to control the immersion heater through a control relay. The heating all works as expected. I cant see how to allocate hot water control to which wireless receiver like I can for the thermostats

johnnyp78

You can only have one wireless receiver per account, so I don’t think this is going to be possible.

andrewc

I have 2 wireless receivers connected and running 2 separate heating zones so it is possible to have multiple receivers. I just need to utilize both hot water controls, I'm beginning to think it might have been easier to replace my faulty Nest rather than change to Tado

johnnyp78

Unless Tado has quietly changed the limitation without telling anyone, you can’t have two wireless receivers on the same account. Do you have two bridges? That would make two separate accounts.

If you have installed two wireless receivers, it sounds like it’s treating one of them like a wired thermostat, with no hot water control.

andrewc

Yes 2 wireless receivers with 1 bridge

cbd20

@andrewc according to the tado support page you can only have 1 wireless receiver per home:

https://support.tado.com/en/articles/3752262-how-many-rooms-and-devices-can-i-have-in-my-tado-home

"Please note that you can only have either 1 Extension Kit or 1 Wireless Receiver per tado° Home."

I'm surprised the installation process has allowed you to do it.

johnnyp78

@andrewc what @cbd20 said. I don’t know how you’ve managed to get two wireless receivers installed but Tado very clearly says you can only use one per account.

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andrewc

I installed my self with no issues I have 2 zone heating example D in the support page (link below) in each thermostats settings you can assign it to either zone control without any issues following the standard instructions the only thing I cant do is use the HW control on the second receiver for a second source HW.
https://support.tado.com/en/articles/4689126-how-does-tado-control-heating-zones-how-can-i-change-the-zone-controller-of-a-room

andrewc

I still only have one hub plugged into the router

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johnnyp78

You definitely need to contact Tado support, as I said all the documentation says you can’t use two wireless receivers on one account, so unless they can make that work for you I don’t see how you can do it.

Unless when you talk about wireless receivers you’re referring to something different that isn’t a wireless receiver?

This is a wireless receiver https://uk.shop.tado.com/products/wireless-receiver