w.Intercom = i;I changed my broadband supplier, now my thermostat won't connect to the internet. — tado° Community

I changed my broadband supplier, now my thermostat won't connect to the internet.

AnnenFrank
AnnenFrank
in General Questions & Topics

I changed my broadband supplier, now my thermostat won't connect to the internet. I tried pressing the button bottom right corner for 10 seconds bot no joy.

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Answers

  • johnnyp78
    johnnyp78 ✭✭✭
    Your thermostat doesn’t connect to the Internet. Have you looked at the bridge? Maybe your thermostat needs pairing with it again?
  • AnnenFrank
    AnnenFrank

    Thought that might be the problem. Unfortunately, it's so long since we changed supplier I can't remember where we put the bridge. Does this mean we have to buy the whole system again or can we just buy the bridge? Thanks for your reply johnnyp78.

  • Unknown
    Unknown
    edited November 2022
    This content has been removed.
  • AnnenFrank
    AnnenFrank

    Thank you for the reply. It wasn't next to the router but we have never had a problem with the connection. Looks like a new bridge required, which we will keep cclose to the router. Thanks again.

  • johnnyp78
    johnnyp78 ✭✭✭
    Are you sure your system is connected to Tado? What was the bridge connected to? It needs to be plugged into a router or a WiFi extender.
  • Unknown
    Unknown
    This content has been removed.
  • AnnenFrank
    AnnenFrank

    It's true - there is no fool like an old fool. When I received the new router I disconnected the old one and put all the wires into a box ready to return. Unfortunately, with the bridge attached. I genuinely thought it was seperate from the router. I should really have asked the grandkids first before troubling you kind people. Thank you again, you really did help get our heating on again.

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