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Tado system not talking to boiler after upgrade of app

Adi_2007
Adi_2007
in General Questions & Topics
My boiler/heating worked perfectly fine until 2 days ago when the app asked to upgrade. It then lost connection with all rooms and we have to restart the extension kit and the boiler. Since then the whole Tado kit stopped communicating with the boiler. Everything else is fine. The app however is now showing this hot water tab that was not there before and it reset all our timers. Of course support staff are really unhelpful… they are asking to see the wiring… why? The system worked perfect for months and months . Please let me know if you have any idea what to do

Comments

  • GrilledCheese2
    GrilledCheese2 ✭✭✭

    Is the heart beat LED on the extension kit still pulsing? Does the bridge have all LEDs on? And can you manually control the physical devices to turn on the boiler? Regardless of what has happened with the app, even if you deleted it from your phone, you should still have manual control. If you've lost local control it would indicate some sort of HW problem.

  • Adi_2007
    Adi_2007
    LED still pulsing… Bridge LED 100% on… app communicating to the thermostats and temperature being read by them… no, I can’t manually control the boiler…I find it really hard to believe it’s the wires as they said… now no one is getting back to me anymore
  • Adi_2007
    Adi_2007
    The boiler is not being triggered by the home thermostat
  • GrilledCheese2
    GrilledCheese2 ✭✭✭

    If you don't have local control then it's possible some part of your heating system has failed. Could be Tado, or another part of the system. Alternatively the configuration for your Tado devices may have changed and is no longer valid. I see your other post about adding new devices - this may have inadvertently caused your problem. Customer support should be able to see if your configuration has changed recently, unfortunately you won't get a response from them until Monday.

  • Silviu
    Silviu
    Hi Adi,
    I have the same problem, Tado stopped the communication with the boiler.
    The Tado support on chat is very unexperienced, they answer you at totally different questions, it's unbelievable. Spent a lot of money to have a lot of problems.

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