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Internet Bridge

Darby
Darby
in General Questions & Topics
Hello,

I have recently installed the Tado system for my heating and hot water but every time I connect the internet bridge via LAN the Wi-Fi stops working.

Has anyone else experienced this? Or suggest why this might be happening?

I have Sky Broadband and router.

Thanks

Comments

  • eezytiger
    eezytiger ✭✭✭

    I'm with Sky (have been for many years) and have had Tado installed since last October. Currently I'm using the latest Sky router - SR203 - but that was only installed in April this year. Prior to that I was using a Sky Q Hub (ER115 or ER110) with an Orbi Mesh system.

    I'm afraid I have never experienced the problems you've described and I struggle to imagine how such a problem might be created. The bridge does not work on WiFi channels so there should be no interference in radio frequencies.

    I can only guess that you have a faulty router, port, Ethernet cable or bridge. If there is any way you can swap components maybe a process of elimination can identify the culprit. A second bridge might be tricky to come by, but hopefully you can swap cables, ports and maybe even the router (I've accumulated five Sky routers over the years).

    Good luck.

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