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Pin Extenders - 20mm tip to thread

Hi, I'm trying to install a Smart Thermostatic Valve but I keep getting error E4.

My TRV is a Siemens M28x1.5, I'm using the right adapter, however, the distance between the tip of the pin and the beginning of the valve thread is 20mm so I guess I need a different pin extender that is not included in the box, right? or am I doing something wrong?

Has anyone had the same issue?

Answers