Temperature offset not loading

Sp0ton

On my android devices the temperature in each room where I have tado device or radiator thermostat it will not load so I'm unable to adjust the offset, does anyone know when this will be fixed

Jansenonline

I have the exact same problem. Just says lading and when you click it, it says 0

eking

I have the same problem too: for each room the Offset option just shows Loading. Would be good to know how to fix this

Sp0ton

It's up to tado they know the problem

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LS_

I've only noticed this problem today when some of our room temperatures were getting excessive. I think my Android app version is 6.45.0

Sp0ton

I first noticed it yesterday up until then it was perfect

Sp0ton

Think it's 6.45, but i also downloaded it on my android tablet from play store yesterday as well to prove it wasn't my phone and it didn't work on that either

Sp0ton

Tado chat say they are aware of the problem on Android devices and are trying to find a way of getting it to work, so don't know what as happened because it was working properly before

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Sp0ton

Tado do not know when it will be fixed they have told me to use the web tado app until it is fixed

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Sp0ton

No they didn't say anything about the update but to be honest i can't remember doing a update unless it does it automatically, i have received a email from them on March 10th regarding copy an paste feature but I have not gone to my app to try it, so I'm confused why my app is not working how it did

PhFe

Really great that they already know of the problem, I've got to go onto the community website to find out its a known issue, they could of just let everyone know of a possible problem, I'm not impressed with Tado so far, only been using it for a month or so....

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