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Terrible Support

bsteele1832
bsteele1832
edited June 2022 in General Questions & Topics

Your e-mail/chat only support service with a promise to get back within 24 hours is rubbish. I have been a TADO user for years and have been happy until moving home and now cant use my new system. I am currently applying to my Credit Card company to have the £1500 I just spent returned. This is because my questions are not answered and you don't get back to me as requested and you clearly don't care that I am having terrible problems with my system!

Comments

  • tomtomtomtoms
    tomtomtomtoms
    edited December 2021

    Agreed. Most will have spend 100s of £/€ on their system. Not forgetting to get the most out of the system you really need to pay a £25/year subscription fee. With that in mind, the support should be better/faster.

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