w.Intercom = i;Help Centre Chat no longer appears — tado° Community

Help Centre Chat no longer appears

zer0aster
zer0aster ✭
edited June 2022 in General Questions & Topics

The chat window which seems to be the only method Tado want us to use to communicate with them no longer appears in any of my browsers when I go to support.tado.com. Is it just me? I have tried signing out, deleting cookies, signing in etc., but nothing appears, even on a new browser.

Anyone any ideas what I should do? How do we contact Tado?

Answers

  • zer0aster
    zer0aster ✭

    So it turns out chat is hosted in Germany, and there is a bank holiday today. FYI.

  • Dem
    Dem ✭
    I have only signed to the portal 2 days ago and from looking at most discussions and from my own experience I already regret moving to Tado from Nest.
    Great product (mainly the smart TRVs) but horrible not being able to get any support when you need it.

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