Launch a range extender or upgrade to mesh network
Comments
-
I have v1 radiator stats and reception is poor.
0 -
Hi @GrayDav4276,
Thanks for making it clear. This is also what I understood from occasionally reading about the issue, every few months, and seeing no progress. I still wanted to add my vote and comment.
I have one spare valve, and one valve on a never-used radiator, so enough to test the heating extension. I guess in the worst case, I would move back the bridge to another location as a function of which valve(s) I can accept to be disconnected.
0 -
Just received an email explaining new features released in 2022.
FEATURES ARE USELESS IF THE SYSTEM DOESN'T WORK.
Please TADO address the customer requirement.
1 -
Tado where are you with this - its been over a YEAR since I posted (page 4) we have now have 14 pages of customer complaining about the same issue.
Are you going to pay my gas bills when the TRV stays on following loosing connection all the time????
Absolute joke - I concur, spend your time addressing fundamental issues with your hardware as opposed to updating app GUIs or launching unless crap no one wants.
LISTEN TO YOUR CUSTOMERS!!!!
ENOUGH SAID - THIS IS TOP OF LIST OF YOUR IDEAS FORUM
0 -
@Vinney
You don't understand.
Tado are very short staffed and all their developers are currently all taken up with Project : "Pretty Graph"
It's very important!4 -
I think the issue is that the revenue model doesn’t derive just from selling kit. It’s the smart data and using that which monetises on a subscription basis which is their real upside. So of course they are devoting most manpower to the revenue multiplying aspect.0
-
@Pete I wouldn't expect a graphic designer or a finance lady to build a hardware and resolve this (⌐ ͡■ ͜ʖ ͡■)
Different teams may work together, but usually they are separate and responsible for different tasks, have different SLA or targets.
tado° has however raised a further $46m from new and existing investors, so should be able to cover the gap (if it exists) and get the resource needed.
The other question is: are V3+ devices marked as 'an obsolete product'? If yes, they simply won't get further support. R&D is not cheap and if there is no return on investment all available resource will go to another project.
tado° seems to be more interested in B2B services which generate constant cash flow, without the need of building a hardware. Similar to a subscription service - you build a product once, then charge customers monthly. Less hassle, less cost etc. A win-win situation.
-1 -
Iif the hardware does not deliver for many, they will have fewer subscribing to the add on ongoing services.
0 -
Discussing the company’s tactics isn’t really adding to the topic. As the end-user, I just want the stuff to work, and feel like a valued customer. Tado is failing in that for many years whatever their internal business-reasoning.0
-
Same here. If the new generation Tado hardware isn’t backward compatible I’ll also be voting with my feet.
Feel pretty let down by Tado over their inability to deliver a solution to their range issues. Something they seem very reluctant to acknowledge let alone fix over the past 2 years.2 -
Will this work with a tado?
https://www.vesternet.com/products/aeotec-zigbee-range-extender-zi?currency=GBP&variant=40284150956147&utm_medium=cpc&utm_source=google&utm_campaign=Google%20Shopping&utm_campaign=17611366711&utm_source=x&utm_medium=cpc&utm_content=&utm_term=&ad_id=&gclid=Cj0KCQjw4omaBhDqARIsADXULuX3eEUp3tgUGpyWqM_e8AWp_OwRxsZgoZSN21OY-REr-g2U2-sAK4caAiLnEALw_wcB0 -
No third party range extender will work with Tado, which doesn’t use zigbee anyway.0
-
@Ham I suspect that Tado doesn't take too much notice of the customers who complain on this forum as they see them as a very small minority of their overall customer base.
0 -
Hi Everyone,
It has been some time since I last posted in this specific thread, I had to go back to page find to find this comment:
In 2021, following the requests from our users, our developers made changes to the Internet Bridge firmware to maximise the stability of the connection for the most amount of users.
In 2022, there have been some changes in the app, to make it more easy for our customers to identify what the root cause of a connection issue is. Before, it was quite hard to know if the Internet Bridge had lost connection, the main "Heat source controller" had lost connection or if a specific device has lost connection. Now this should be easier to understand from the app, making troubleshooting much more effective.
What our data shows, is that for the vast majority of our customers, the current radio connection is stable. However, as you can tell from this thread, not all problems for each specific home/situation have been fully solved.
What I can tell you is this: We have reached the limits of what the current hardware is capable of, meaning that further investments from our developers will yield little to no improvements. The whole firmware in all different hardware revisions is not set up with "multi-bridge" support or Mesh support in mind.
This does not leave us with many options to make further improvements to the stability of the radio connection.
Why am I writing this post? I want to create awareness of the fact that we are not deaf to the people in this thread while at the same time illustrating that further improvements will be very hard to implement on the current hardware generation.
This is also why we offer a 30 day money back guarantee on our tado.com webshop, meaning that if there are range issues, these can be detected in the first 30 days and if they can't be solved by moving/changing the orientation of the tado bridge, the products can still be returned for a full refund.
I know that many people in this thread have their tado system for more than 30 days and a return is no longer an option at this point, and for those people I would strongly suggest to keep moving/changing the orientation of the tado bridge to find the most stable connections for your specific situation.
Furthermore, I strongly suggest you at least consider (or even test) removing any "problematic" devices from being able to call for heating from your heat source controller. This will at least eliminate the risk of a heat request remaining active on the boiler because the original requesting device has lost the radio connection. You can very easily remove certain rooms from the ability to call for heat from the boiler in the settings of your tado app. https://support.tado.com/en/articles/4689126-how-does-tado-control-heating-zones-how-can-i-change-the-zone-controller-of-a-room
Lastly, if you have connection issues with a single device in an account with many tado devices, it might make sense to do a "swap test", by swapping 2 of your tado hardware devices and monitoring if the problem remains at the same physical location or moves with the single tado device you can find out if the radio issue might be caused by a hardware issue on that specific device. This is one of the normal steps in our support process and from our experience, the likelihood of a hardware issue being the cause of the radio disconnection issue is very low.
4 -
@joead No update on Thread/Matter. Aside from the fact that we are still a member ;)
Please note: As always, we are unable to share any information that is not yet made public via press releases. So please do not expect a major company update here.
-1 -
I have a three storey very large Victorian 8 bedroom house with a 3 room extension on the side. In total I have 12 radiators on the main building with the bridge centrally located to a mesh router. The 3 radiators on the extension will not connect due I guess to solid wall construction. Are there any plans to release new hardware like a repeater or a software fix. Is there any workaround? I'm just about to upgrade my boiler at a cost of £7k and will need some way to get the heating working on that part of the house. My energy assist plan is due for renewal, guess I'll cancel that for now until I have a solution. Any advice please?3
-
@Redlands The answer is "no" but tado is unable to share that information because it has not yet been made public via press releases.
0 -
There have been many cases of the receiver offline condition. I note that the wireless thermostat has never been offline at least in my situation even though it is about the same distance from the bridge. Often the suggested reconnect suggestions do not resolve the situation. A typical response from support is to locate the bridge closer to the receiver. For me, and I guess others, this is not convenient. I find it odd that the RF signal is not reliable throughout a medium sized 3 bedroom home. Reliability is a crucial part of any system. Im not a radio engineer but if the RF signal cannot be guarenteed throughout could you develop an RF repeater. Bit extreme I know but if it increases reliabilty must be a good thing.0
-
Apologies I see this has already been suggested.0
-
I agree that it is a huge flaw in what is otherwise a good system. I live in a 150 year old stone house with solid internal walls and there is no way that a central location will cover all the house. The solution is to buy a second Internet bridge and connect it to the Internet in the other part of the house. You cannot integrate with your existing setup, you need to establish a second account and second system. It's not a pretty solution but it works. My main disappointment with Tado is that support did not suggest this. 1/10 for customer support.1
-
I guess if they focus on being able to have more bridges linked to the same house, we'd be there. No need to develop new hardware for them then1
-
Why do you consider having a dark mode in the app is more important than a range extender??? The range extender will mean selling your products to more clients, that have bigger houses.
I think this is the most important thing you should release because you have requests since 2017, so 5 years.
Also, your support team was not the best last time i talked with them.
2 -
Wow! Now there is this new amazing feature for the app: Dark Modus! It’s really a mind blowing upgrade to see all my offline devices on this beautiful dark background!
I apologize for my sarcasm. But while the whole Tado-system is lacking on so many aspects, and not seeing them move forward on those areas for many years, but prioritizing non essentials.. It’s bumming me out.5 -
Hi Jurian,
Adding tin foil around the radiator thermostats did help significantly, but it is still intermittent. I sense that a recommendation of 3rd party reflective materials could make a difference to those of us stuck with the current limitations. Could you provide a recommendation of signal enhancing materials that could help, tin foil is a bit of a ugly hack.0 -
Some major factory for TRV is upgrading their older products with Matter ( Leaderson for example.) .
This will improve the problem will all face with the distance limitation of TADO
Hopefully, you will have this very soon
Myself I could install Tado in a lot of our coliving & student housing projects. Today it's impossible due to the distance problem. In fact, Tado is just fine for small houses or apartments. You should make this clear in your advertisement.
2 -
@hjenkins Sorry, you already are providing me with new knowledge. I would not have suspected that adding tin foil would increase the connectivity.
I do not know of any tips/hints I could provide you with other than maybe putting tin foil behind the tado bridge (like a sattelite dish). This would allow you to direct the signal into a specific direction (in theory). I have seen some interesting pictures in this thread in the past of some creative solutions around the tado bridge.
-3 -
Why you don't develop new bridge with better capacities ?
Or new bridge with possibility to add extra bridges ?
1 -
@petervermeire What a good idea! Four years and counting....3
-
Please read my recent post:
-3
