Extension Kit saying no remote access - but no obvious issues

Hi. I have the same issue which I spotted yesterday. Internet fine all 3 lights on bridge ok and I’ve gone through the troubleshooting, repaired the extension kit and thermostat and changed the batteries which were fine. I raised an issue with Tado yesterday and did expect to get a reply today however I’m still waiting. Will update if I get anything back.

Hi EmHemm an update from yesterday. I still didnt get an answer by lunch today so I rang up the helpline number. Was asked to restart the extension kit a couple of times and reset the bridge all to avail. I was put through to another technical support guy who did a few tests. My extension kit looks ok to him. Although my phone app is showing no remote access (as is the app on wife’s phone and my I pad) I can still control my heating. He suspects it is a server issue which should resolve itself in a day or two, if not he said to get back in touch. Not quite a resolved solution but at least I can control the heating. Not sure if you can do the same. If yours is different suggest you also raise a case or ring the helpline when at home and have time to spare.